Seller Responsibilities
Shipping Timeframes
- Sellers must ship items within 3-5 business days of order confirmation
- Processing times for custom or made-to-order items must be clearly stated in the product listing
- Buyers should be notified of any unexpected delays within 24 hours
Eco-Friendly Packaging Requirements
- All packaging materials must be recyclable or biodegradable
- Prohibited materials include:
- Styrofoam peanuts or blocks
- Plastic bubble wrap
- Non-biodegradable packing peanuts
- Single-use plastic mailers
- Recommended materials include:
- Recycled paper and cardboard
- Paper tape
- Cornstarch packing peanuts
- Recycled bubble wrap alternatives (paper padding, corrugated wrap)
- Kraft paper mailers
- Previously used boxes and packaging materials
Shipping Partners and Methods
Preferred Carriers
We encourage sellers to use the following eco-conscious shipping partners in Canada:
- Canada Post (offering carbon-neutral delivery options)
- Canpar (with their emissions reduction program)
- UPS Carbon Neutral Shipping
- FedEx (with their sustainable packaging program)
Shipping Methods
- Standard Shipping (5-10 business days)
- Most economical and eco-friendly option
- Ground transportation prioritized over air freight
- Expedited Shipping (2-4 business days)
- Available when necessary
- Higher environmental impact noted to buyers
- Local Pickup
- Encouraged when possible to reduce shipping emissions
- Must be arranged directly between buyer and seller
Costs and Pricing
Setting Shipping Rates
- Sellers must calculate and set their own shipping rates
- Rates should reflect actual shipping costs plus eco-friendly packaging materials
- Combined shipping discounts are encouraged for multiple items
- Free shipping options are at the seller's discretion
International Shipping
- Sellers may choose whether to offer international shipping
- Additional customs forms and duties are the buyer's responsibility
- Carbon offset costs for international shipping should be clearly communicated
Tracking and Insurance
Order Tracking
- Tracking numbers must be provided for all shipments over $20
- Sellers must update order status within 24 hours of shipping
- Buyers receive automated tracking notifications
Insurance
- Optional insurance available for valuable items
- Recommended for items over $100
- Cost may be included in shipping price or added separately
Environmental Impact Tracking
arbon Footprint Reporting
- Sellers are encouraged to use carriers that provide carbon footprint data
- Carbon offset costs can be included in shipping fees (must be clearly stated)
- Annual environmental impact reports will be provided to sellers
Eco-Shipping Badge Program
Sellers can earn eco-shipping badges by:
- Using 100% recycled/biodegradable packaging
- Maintaining a low carbon footprint per shipment
- Offering local pickup options
- Using carbon-neutral shipping services
Returns and Exchanges
Return Shipping
- Return shipping labels should use the same eco-friendly carriers
- Buyers are encouraged to reuse original packaging for returns
- Sellers must provide clear return shipping instructions
Environmental Considerations
- Local returns/exchanges are encouraged when possible
- Consolidated return shipments for multiple items
- Digital return labels preferred over printed labels
Policy Updates
We reserve the right to update this shipping policy as new eco-friendly shipping options become available. Sellers will be notified 30 days before any significant policy changes take effect.
Contact Information
For questions about our shipping policy or eco-friendly shipping practices, please contact our Seller Support team at support@vertilly.com.